Effective communication is a foundational leadership skill that can affect safety, team performance, and workplace relationships. Effective communication allows a leader to engage with their team effectively, promote safety messages in ways that make sense to the team, and open up dialogue within the team.
Part 2 of your Certificate IV in Leadership and Management covers:
- Effective communication
- Communication styles
- Types of communication
- Developing credibility
- Ethical communication
- Outcome-based thinking
- Effective listening techniques
- Questioning
- Giving and receiving feedback
- Team leader communication responsibilities
- Workplace diversity
- Developing positive workplace relationships
- Resolving workplace conflict (covered in Part 1)
- Teacher: Melissa Georgiou
- Teacher: Doug Ivins
- Teacher: Deb Sytema